The following versions of FootPrints are available:
FootPrints—The
web-based service desk and customer problem management solution for Windows,
UNIX, and Linux servers.
BMC FootPrints Asset Core—With BMC FootPrints Asset Core, you can
track all hardware and software assets. BMC FootPrints Asset Core allows Agents to incorporate asset data into issues by performing lookups in the asset management database.
Asset
data is fully integrated with FootPrints
Issue management. Agents
can get automatic snapshots of users' configurations,
including platform, hardware, and software information and save the information
as part of the Issue record.
FootPrints Base Starter Pack—The
web-based service desk and customer problem management solution for Windows/SQLExpress or Windows/SQL Server only. This is the same great FootPrints customers have always used, but geared towards smaller business. Base Starter Pack customers can purchase Change Manager and Mobile. Limitations include:
a maximum of fifteen named agents
Windows/SQL Express or Windows/SQL Server only
no concurrent licenses
no ability to add CMDB or SQL Link
a maximum of three workspaces plus one survey workspace.
FootPrints Hosting Service—All
the power of FootPrints,
hosted by BMC Software, Inc.
The following add-on modules are also available for integration
with FootPrints:
FootPrints Configuration Manager with Service Catalog—ITIL compliant add-on module that provides complete configuration management functionality. Import assets and define your entire configuration. Configuration management data can be imported to Issues. Also features reporting.
NOTE
The Extended Starter Pack is required to purchase the FootPrints Configuration Manager module. Please contact your salesperson for more information about obtaining the Extended Starter Pack.
FootPrints Mobile—The FootPrints Mobile add-on module combines real-time, dynamic access to via a web browser on supported mobile devices, with synchronization functionality for calendar, task and contact synchronization. (FootPrints Sync is included as part of FootPrints Mobile.) This module allows agents to manage their assignments, search the knowledge base, etc., on the go and without the need of a PC.
FootPrints Integration with Microsoft System Center Configuration Manager/SMS—Allows
service desks agents to dynamically access PC asset data while they're working
on an Issue from within FootPrints.
FootPrints Dynamic Address Book Link—Gives
access to multiple LDAP-based and SQL-based address books.
FootPrints Telephony—An
integrated, hosted contact center service that works with your FootPrints software, offering call centers and service desks advanced,
skills-based call routing that automatically transfers incoming customer
requests to the right service desk agent or customer service representative. FootPrints Telephony is an integration, not an add-on.
FootPrints Change Manager—Enables
organizations to develop their own approval process for Issues, with no
programming. In
FootPrints Change Manager,
approvers are designated for specific Workspaces. When
an Issue meets approval criteria, the approvers are notified that an Issue
awaits approval. The
approvers then give or withhold approval. When
an Issue is approved or rejected, it is moved to another stage in the
process.
FootPrints CRM Bridge—Integration
with some of the most widely-used sales automation tools. This
integration helps organizations tie their web-based customer support
tracking and automation with their web-based CRM sales tracking process
to give sales and customer support teams direct access to the latest customer
support interactions at any time. From within the sales automation tool,
sales representatives can see active support issues for their customers
in FootPrints. From
within FootPrints, sales
representatives can access their customer Address Books that are stored
in the sales automation tool.
FootPrints Integration with Sales/CRM powered by SalesNet®
NOTE
Live eSupport and the LANSurveyor integration are no longer
supported.